Privacy Policy
At ‘The Spice is Right’ we understand our responsibility towards maintaining your trust. It is essential that we collect and manage data from customers and clients, and for this reason, privacy and data security have always been at the top of our priority list. We will never disclose, sell or share any personal data with reference to both the Data Protection Act 1998 and the EU General Data Protection Regulation (from 25thMay 2018)
The Spice is Right is a trading name of The Lentil Soup Co Limited which is a Limited Company registered in England and Wales.
The information we collect about you depends on what you have requested, or what we need to deliver on our contract to you as a customer. The information may include :
Name, Address, Email Address, Telephone Number, Payment Details and Permission To Contact.
We do not save your bank card details, these are used solely to complete your purchase on our online store. We collect your information when you contact us for an enquiry, subscribe to our newsletter, place an order with us, take part in a competition, or interact with us on social media. It is important to understand that when using our website, cookies will be used to collect information about you, such as your IP address which connects your device to the internet, information about your navigation on our website, and the performance of our website on your visit. Cookies are used to measure and enhance functionality and personalization. You can control this in your cookies settings.
We use the information you give us to provide goods, contact you in case of defective goods, replace/repair faulty goods, verify your identity, communicate with you, respond to a complaint, retain visibility of your transaction history and inform you of promotions that may benefit and be of interest to you.
We offer a data protection policy to oversee the security of your personal data. We only use your personal information within our organisation and the only occasions it would have to be disclosed would be on request of HMRC or a disclosure required by law such as the prevention of crime or terrorism. Our employees are trained on GDPR and we use all reasonable measures to protect your data within our organisation. Our technology and computer safeguards are of the best standard your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Where you have consented to receive marketing and communications, this data will be kept until you opt out of receiving this from us. When you place an order on our site we will keep your order information for our records unless you ask us to delete this information.
If you wish to raise a formal complaint at any time about our handling of your personal data, please contact us at privacy@thespiceisright.co.uk
If you are not satisfied, or believe we are not processing your data in accordance wioth the law, you can raise a complaint with the Information Commissioners Office.
Existing Policy in line with the Data Protection Act 2018
PRIVACY STATEMENT
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at privacy@thespiceisright.co.uk or mailing us at:
The Spice is Right, Spring House, 769 Manchester Road, Linthwaite. Huddersfield. HD7 5NF
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at privacy@thespiceisright.co.uk or by mail at
The Spice is Right, Spring House, 769 Manchester Road, Linthwaite. Huddersfield. HD7 5NF